Social media optimization (SMO)

Social media optimization

Social media optimization (SMO) is the use of a number of outlets and communities to generate publicity to increase the awareness of a product, service brand or event. Types of social media involved include RSS feeds, social news and bookmarking sites, as well as social networking sites, such as Facebook, Twitter, video sharing websites and blogging sites. SMO is similar to search engine optimization, in that the goal is to generate web traffic and to a site and increase awareness for a website. In general, social media optimization refers to optimizing a website and its content to encourage more users to use and share links to the website across social media and networking sites. SMO also refers to software tools that automate this process, or to website experts who undertake this process for clients.

The goal of SMO is to strategically create interesting online content, ranging from well-written text to eye-catching digital photos or video clips that encourages and entices people to engage with a website and then share this content, via its weblink, with their social media contacts and friends. Common examples of social media engagement are "liking and commenting on posts, retweeting, embedding, sharing, and promoting content". Social media optimization is also an effective way of implementing online reputation management (ORM), meaning that if someone posts bad reviews of a business, a SMO strategy can ensure that the negative feedback is not the first link to come up in a list of search engine results.

In the 2010s, with social media sites overtaking TV as a source for news for young people, news organisations have become increasingly reliant on social media platforms for generating web traffic. Publishers such as The Economist employ large social media teams to optimise their online posts and maximise traffic.while other major publishers now use advanced artificial intelligence (AI) technology to generate higher volumes of web traffic.

The 16 rules of SMO, according to one source, are as follows:

1. Increase your linkability
2. Make tagging and bookmarking easy
3. Reward inbound links
4. Help your content to "travel" via sharing
5. Encourage the mashup, where users are allowed to remix content
6. Be a user resource, even if it doesn’t help you (e.g., provide resources and information for users)
7. Reward helpful and valuable users
8. Participate (join the online conversation)
9. Know how to target your audience
10. Create new, quality content ("web scraping" of existing online content is ignored by good search engines)
11. Be "real" in the tone and style of the posts
12. Don't forget your roots; be humble
13. Don't be afraid to experiment, innovate, try new things and "stay fresh"
14. Develop an SMO strategy
15. Choose your SMO tactics wisely
16. Make SMO a key part of your marketing process and develop company best practices